Refund policy
Returns & Refund Policy
We want you to be satisfied with your purchase. If you experience any issues with your order, please reach out to us through the chatbox on our website and we will do our best to assist you.
Before placing your order, please review product details carefully, including sizes, colors, and specifications, as orders are processed quickly to ensure timely delivery.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery so we can evaluate the issue and make it right.
Returns
Due to the nature of our products and suppliers, we currently do not accept general returns for change of mind.
We only offer replacements or refunds in the following cases:
- Damaged items
- Incorrect items received
- Missing items
- Orders not received
To submit a request, please use our return form:
👉 https://www.fieldtopeak.com/pages/returns-refund-request
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Sale items
- Gift cards
Exchanges
We do not offer direct exchanges. If your request is approved, we will provide a replacement or advise on the next steps.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, provided the item is unused, in its original condition, and in its original packaging, along with proof of purchase.
Refunds
Once your request is reviewed and approved, refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
If you have any concerns, please reach out to us through the chatbox on our website.
